Cookies are small files saved on your phone, tablet or computer when you visit a website.

We use cookies to make Housing repairs online work and collect information about how you use our service.

Essential cookies

Essential cookies enables Housing repairs online to work as intended. We do not need to ask permission to use them.

Name Purpose Expires
session Stores your choices before you submit a repair request 20 hours
analytics_consent Saves your analytics cookie consent settings 1 year

Analytics cookies (optional)

Google Analytics

With your permission, we use Google Analytics to collect data about how you use Housing repairs online. This information helps us to improve our service.

Google is not allowed to use or share our analytics data with anyone.

Google Analytics stores anonymised information about:

  • How you got to Housing repairs online
  • The pages you visit on Housing repairs online and how long you spend on them
  • Any errors you see while using Housing repairs online
Name Purpose Expires
_ga Check if you’ve visited before. This helps us count how many people visit our site. 2 years


With your permission, we use Hotjar in order to better understand our users' needs and to optimise this service and experience.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices.

Hotjar gives us anonymous data on:

  • The sort of device (e.g., a desktop, tablet or mobile) and browser you use
  • The preferred language used to display our website and the country you visit from
  • How you navigate around the service when you’re reporting a repair (via anonymised screen recordings)

Your information is kept private; Hotjar doesn't share or use it with any third party.

Name Purpose Expires
_hjSessionUser_### Checks if you have visited before 365 days
_hjFirstSeen Checks if you are a new user to the site 30 minutes, extended on continued service use
hjViewportId Stores the size of the screen you are using to interact with the service The end of your session
hjActiveViewportIds A list of the types of screen you use to interact with the service The end of your session
_hjIncludedInSessionSample_### Checks if your usage included in our analysis 2 minutes, extended every 30 seconds of service use
_hjAbsoluteSessionInProgress Detects the first page viewed in a session and when 30 minutes, extended on continued service use
_hjTLDTest Used to ensure no duplicate cookies are created for different pages on the service The end of your session
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