Request a repair

Before you start

You can use this service to report a non-emergency repair for a council property, including communal areas.

  • You need a UK mobile phone number or email address to request the repair online.
  • You should only report one problem at a time.
Warning: If you suspect you have a gas leak, you must report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787.
Warning: For other emergency repairs, please see customer services contact details page.
What is an emergency?

Repairs are an emergency if they could:

  • be dangerous to your or others' health and safety
  • cause serious damage and destruction to the property

Examples of emergency repairs include:

  • collapsing floor
  • collapsing ceiling
  • water leaking onto electrics

Call 0800 393994 to report an emergency repair.

By using this service, I am aware that my data is being used in accordance with the Privacy policy.

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