Accessibility statement for the housing repairs service provided by Redbridge

This accessibility statement applies to the housing repairs service provided by Redbridge.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

On the page where users can select a repair appointment from a list of options some screen readers may repeat some content.

On pages where users can interact with talkative web chat, we cannot guarantee WCAG 2.2 AA compliance.

Contact information

If you cannot use parts of this website or need information in a different format like accessible PDF, large print, easy read, audio recording or braille, you should contact us to request an alternative process:

  • Telephone: 0208 498 8000
  • Freephone: 0800 393994
  • Monday to Friday, 8am to 5pm (except public holidays)
  • Please do not call us out of hours if the repair is not urgent.

Questions, feedback and reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or have questions about the accessibility of this service please contact our service provider by email saas.support@madetech.com or us directly:

  • Telephone: 0208 498 8000
  • Freephone: 0800 393994
  • Monday to Friday, 8am to 5pm (except public holidays)
  • Please do not call us out of hours if the repair is not urgent.

What we're doing to improve accessibility

We continue to review any changes we make to the website by testing the website with automated tools and assistive technologies where appropriate. Any changes or enhancements to this website that introduce accessibility issues will be considered carefully. This page will be updated with the details of these problems.

Preparation of this accessibility statement

This statement was prepared on 02 August 2024.

This website was last tested on 6 June 2024. The test was carried out by Made Tech Group plc.