Request a repair

Before you start

You can use this service to request a non-emergency repair for a council property, including communal areas.

• You need a UK mobile phone number or email address to request the repair online.
• You should only request one problem at a time.

Warning: If you suspect you have a gas leak, you must report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787.

Warning: For other emergency repairs, please see customer services contact details page.

What is an emergency?

Repairs are an emergency if they could:

• be dangerous to your or others' health and safety
• cause serious damage and destruction to the property

Examples of emergency repairs include:

• collapsing floor
• collapsing ceiling
• water leaking onto electrics

Call 0208 498 8000 to report an emergency repair.

By using this service, I am aware that my data is being used in accordance with the Privacy policy.